Your 2023 guide to FREE Government Phone replacement from the top Lifeline providers. Lost, stolen or broken phone? We have the solution!
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Good news is, YES you can replace your lost, stolen, or broken Government Lifeline Phone! In 2023, at a time when communication is a necessity, a Free Government Lifeline phone is a lifesaver for low-income families, providing them with essential communication capabilities and access to emergency services. The lifeline program offered by the government has been a tremendous help to millions of people in need, and the phones provided by the program have been a source of comfort and security.
However, losing, either by accident/theft, or breaking a government phone can be a distressing experience, especially when it’s a critical tool for staying connected and ensuring the safety of oneself and their loved ones. It can be a challenge to obtain a replacement, especially when faced with financial constraints.
We here at Free Phones & Tablets free-phones-and-tablets.com understand the importance of communication and the hardships faced by those who rely on government phones for their daily needs. That’s why we’ve put together a comprehensive list , what we call the Ultimate Guide, of the top lifeline providers in the US and the process to obtain a replacement phone.
This article is dedicated to helping those who may find themselves in the unfortunate situation of losing, stealing, or breaking their government phone. We’ll detail the steps you should follow and the resources available to help you get a replacement phone as quickly and efficiently as possible. So if you’re facing this dilemma, read on, as we explore the top lifeline providers in the US and what you need to do to get a replacement phone.
enTouch Wireless Lost, Stolen, or Broken Replacement Policy
enTouch Wireless offers Lifeline/ACP free government cell phones in 36 states, including Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming. In case a phone becomes lost, stolen, or broken, enTouch Wireless has a comprehensive lost, stolen, or broken replacement policy to help its customers.
Additional Information
- A fee for replacement phones may be requested in certain circumstances.
- Availability of replacement phones is subject to change.
- The process of replacing a lost, stolen, or broken phone may take some time. The Customer Support team will provide an estimated timeline for the replacement process.
In conclusion, if you are an enTouch Wireless customer and have a lost, stolen, or broken phone, assistance in obtaining a replacement phone is available. Contact the Customer Support team at 866.488.8719 for assistance, and rest assured that customer satisfaction is a top priority.
Steps to Take
Step 1: Contact Customer Support – The first step is to contact the Customer Support team by calling 866.488.8719. Customer Support staff will assist you in resolving the issue.
Step 2: Provide Details of the Lost, Stolen, or Broken Phone – When calling Customer Support, you will be asked to provide details about the lost, stolen, or broken phone, including the make and model of the phone, the date it was lost or stolen, and any other relevant information that may aid in the replacement process.
Step 3: Obtain a Replacement Phone- Based on the information provided, a replacement phone may be obtained. Availability of replacement phones may vary based on location and type of phone. The Customer Support team will provide information on the availability of replacement phones in your area.
Assurance Wireless Lost, Stolen or Broken Replacement Policy
At Assurance Wireless, a division of T-Mobile, customer satisfaction is a top priority. In the event that a customer’s phone becomes lost, stolen or broken, a comprehensive lost, stolen or broken replacement policy is in place.
Assurance Wireless offers free government cell phone plans in the following 41 states and the District of Columbia: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
If you are an Assurance Wireless customer and your phone is lost, stolen or broken, follow these steps to obtain a replacement phone:
Additional Information
- For lost or stolen phones, the customer’s account may be suspended to prevent unauthorized use.
- If the lost or stolen phone was stolen, a police report may be required, and the replacement device cost may be waived.
- The free phone provided by Assurance Wireless comes with a one-year warranty from the original equipment manufacturer. If a customer experiences an equipment malfunction within the first year, a similar replacement phone may be arranged by calling Customer Care.
- The replacement model may not be the exact model of the original device.
- A fee for replacement phones may be requested in certain circumstances.
- Availability of replacement phones is subject to change.
- The process of replacing a lost, stolen or broken phone may take some time. Customer Care will provide an estimated timeline for the replacement process.
Step to Take
Step 1: Contact Customer Care – The first step is to contact the Customer Care team. This can be done by calling 1-888-321-5880. Customer Care staff will assist in resolving the issue.
Step 2: Provide Details of the Lost, Stolen or Broken Phone – When calling Customer Care, details about the lost, stolen or broken phone will be requested. This may include the make and model of the phone, the date it was lost or stolen, and any other relevant information that may aid in the replacement process.
Step 3: Obtain a Replacement Phone – Based on the information provided, a replacement phone may be obtained. Availability of replacement phones may vary based on location and type of phone. Customer Care will provide information on the availability of replacement phones in the area.
In conclusion, if you are an Assurance Wireless customer and have a lost, stolen or broken phone, assistance in obtaining a replacement phone is available. Contact the Customer Care team at 1-888-321-5880 for assistance. Customer satisfaction is a top priority.
Easy Wireless Lost, Stolen or Broken Replacement Policy
If you are a subscriber of Easy Wireless Lifeline/ACP plans in Arkansas, Missouri, Oklahoma or Kentucky, it’s important to know what to do in case your phone gets lost, stolen or broken. The company’s lost, stolen or broken replacement policy is explained in detail on the Easy Wireless website.
Defective Replacement Policy
In case your Easy Wireless phone experiences a defect outside the warranty period, the company offers “New Customer Pricing” on a replacement device of your choice. However, this discount is not applicable for lost, stolen, or damaged devices. To avail this discount, you must surrender your device to Easy Wireless.
Lost, Stolen or Damaged Replacement Policy
In case you need to replace a lost, stolen, or damaged device, you will be charged as follows:
- If you select a replacement device that is not free to new customers, you will be charged the full retail price for that device.
- If you select a replacement device that is free to new customers, you will be charged a $25 replacement fee.
It is important to note that the Terms & Conditions of Easy Wireless offer a complex chart that explains the company’s policy for handling lost, stolen, and broken phones under various circumstances.
Additional Information
It is advisable to keep your device secure and in a safe place to avoid loss, theft, or damage. In case of any issues with your Easy Wireless phone, it is important to contact the customer service as soon as possible to ensure a smooth replacement process.
Steps to Take
- In case of a broken phone within the first 48 hours, call customer service at 611 or 1-877-476-3451.
- If your phone experiences a defect outside the warranty period, surrender your device to Easy Wireless to avail “New Customer Pricing” on a replacement device of your choice.
- In case of a lost, stolen, or damaged device, select a replacement device and be prepared to pay the full retail price or a $25 replacement fee, depending on the device.
- Review the terms and conditions for a detailed understanding of the company’s policy for handling lost, stolen, and broken phones.
In conclusion, Easy Wireless offers a clear and comprehensive lost, stolen or broken replacement policy for their customers in Arkansas, Missouri, Oklahoma, and Kentucky. By following the steps and adhering to the company’s policy, customers can ensure a seamless replacement process in case of any issues with their Easy Wireless phone.
Life Wireless Lost, Stolen or Broken Replacement Policy
Life Wireless operates in 25 states plus Puerto Rico, including Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia and Wisconsin.
If you have lost or had your device stolen, it is important to contact Life Wireless Customer Service immediately at 1-888-543-3620. Failure to do so may result in you being responsible for all charges incurred on your phone number until the loss or theft is reported. In most cases, you can request a replacement phone by paying a $35 fee, however, this fee may vary based on state regulations. Replacements are typically shipped within 24 business hours of receipt of payment.
FREE Phones Replacement Policy
The first 30 days after activation, if your device, accessory or SIM is lost, stolen, defective or damaged, you must notify Life Wireless Customer Service. If it is within the first 30 days, the replacement SIM and/or accessories will be sent free of charge. If the customer has received a defective phone, the customer must return the phone to Life Wireless at their own expense. If Life Wireless determines the phone is defective, a replacement phone will be shipped along with a 2-week Unlimited Minutes PIN. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before a replacement phone can be shipped.
31 days and longer after activation, if your device, accessory or SIM is lost, stolen, defective or damaged, you must still notify Life Wireless Customer Service. If the SIM card, charger or battery is damaged, lost, or stolen, the customer must pay $5.00 for each item needing replacement. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before a replacement phone can be shipped.
Steps to Take
- Contact Life Wireless Customer Service immediately at 1-888-543-3620 if your device is lost, stolen, or malfunctioning.
- Pay any necessary fees, as outlined by Life Wireless, before a replacement device can be shipped.
- Wait for your replacement device to be shipped and delivered to you, typically within 24 business hours of payment.
Additional Information: For more information on Life Wireless’ lost, stolen or broken replacement policy, visit their website or contact Customer Service directly.
Q Link Wireless Lost, Stolen or Broken Replacement Policy
Q Link Wireless is still providing its Lifeline Assistance/Affordable Connectivity Program plans in 18 states plus Puerto Rico — Arizona, Arkansas, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.
If you are a Q Link Wireless customer and your phone was lost, stolen or broken, here’s what you need to know about the company’s replacement policy:
What to Do If Your Phone Was Lost, Stolen or Broken
Keeping you connected is the top priority for Q Link Wireless, and there are a couple of options you can choose from to get back on the network:
- You can bring your own phone (BYOP)
- You can order a new Q Link Wireless phone
It is important to activate a new phone as soon as possible, as federal regulations require the company to cancel service on inactive accounts after 30 days of no use.
Option 1: Replace Q Link Phone
Price: $34.95
When you replace your lost, stolen or broken Q Link phone, you will receive a brand-new smartphone at a discounted rate.
Payment Options:
You can pay for your Q Link Wireless replacement phone with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or a money order. To order a replacement phone, you can do so online or by calling 1-(855) 754-6543.
Option 2: Bring Your Own Phone
Price: $0
Bringing your own phone has the following benefits:
- No activation fees
- A free SIM card is provided, if needed
- You can keep your Q Link phone number
- You can enjoy the Lifeline benefit from a phone you already love
Important Note: If you choose to terminate services as a result of the loss, theft or breakage of your device, Q Link Wireless will not credit or refund any account balance. If you do not activate a new device within 30 days from the date of notification, your account may be deactivated.
Additional Information
If you are in the process of replacing your lost, stolen or broken Q Link phone, it is important to keep in mind the above options and their respective fees. Additionally, be sure to follow the steps outlined by the company to avoid any issues with your account.
Steps to Take
If your Q Link phone was lost, stolen or broken, here are the steps you need to take:
- Decide whether you want to replace your phone or bring your own phone
- Make the payment for the replacement phone (if applicable)
- Activate your new phone as soon as possible
- Follow any additional instructions provided by Q Link Wireless to ensure a seamless transition.
Safelink Wireless Lost, Stolen, or Broken Replacement Policy
If you have reported your Safelink Wireless phone as lost, stolen, or broken, it will be permanently deactivated and any airtime that was on the phone will be lost. To continue using Safelink Wireless service, you have two options:
- Purchase a replacement phone from Safelink Wireless
- Bring your own unlocked phone and purchase a replacement SIM card
If you choose to purchase a replacement phone from Safelink Wireless, you can do so by visiting one of their authorized dealers or by calling customer service.
Limited Warranty for Defective Products
Safelink Wireless offers a limited warranty for their products during the limited warranty period. If a product malfunctions or fails during normal usage, Safelink Wireless will replace or repair the product or parts with new or refurbished replacement products or parts. If the same model of phone is not available, the company may replace it with a refurbished phone of a comparable model.
It is important to note that the limited warranty does not cover loss of personal information, passwords, contacts, media files, or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, and any non-operative parts. The company’s liability under this limited warranty is the actual cash value of the product at the time it is returned, determined by the price paid for the product, minus a reasonable amount for usage.
Conditions That Void Warranty Coverage
The limited warranty does not cover the following conditions:
- The phone has been subjected to abnormal use, improper storage, unauthorized modifications, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or any other acts that are not the fault of Safelink Wireless.
- The phone has been damaged from external causes such as collision with an object, fire, flooding, sand, dirt, windstorm, lightning, earthquake, exposure to weather conditions, an Act of God, battery leakage, theft, blown fuse, or improper use of any electrical source.
- Safelink Wireless was not advised in writing of the alleged defect or malfunction within 14 days after the end of the applicable limited warranty period.
- The phone’s serial number plate or enhancement data code has been removed, defaced, or altered.
- The defect or damage was caused by the defective function of the cellular system, inadequate signal reception by the external antenna, viruses or other software problems, or connection to other products not recommended for interconnection by Safelink Wireless.
- The product is outside of the limited warranty period.
Additional Information
Safelink Wireless is available in the following states: Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
Steps to Take
- If your Safelink Wireless phone is lost, stolen, or broken, report it to the company immediately.
- Choose to either purchase a replacement phone from Safelink Wireless or bring your own unlocked phone and purchase a replacement SIM card.
- If you experience any defects with your Safelink Wireless phone during the limited warranty period, contact the company for repair or replacement options.
- Be aware of the conditions that void warranty coverage.
StandUp Wireless Lost, Stolen, or Broken Replacement Policy
StandUp Wireless is a free cell phone provider in the states of Arkansas, Arizona, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Nebraska, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, West Virginia, Wisconsin, and Puerto Rico.
What if I Lose My Phone?
If you lose your phone, it is important to contact StandUp Wireless immediately to suspend your account and prevent any unauthorized usage. StandUp Wireless will work with you to review your lost phone replacement options.
What if My Phone is Broken?
If your phone is not functioning properly, you can contact StandUp Wireless by visiting the website at www.standupwireless.com and chatting with the Customer Care team or by calling 1-800-544-4441. StandUp Wireless will work with you to resolve the issue.
Warranty on Devices
StandUp Wireless does not offer a warranty program. However, they will help facilitate a manufacturer’s warranty replacement for any device purchased from them or provided by them, up to 90 days after the sale date.
Some manufacturers offer extended warranty periods, but if it has been over 90 days from the sale date, you will need to work directly with the manufacturer.
Additional Information
For more information regarding StandUp Wireless’ lost, stolen, or broken phone replacement policy, please call 1-800-544-4441 to speak with the Customer Care team.
Steps to Take
- If your phone is lost, contact StandUp Wireless immediately to suspend your account and prevent unauthorized usage.
- If your phone is broken, contact StandUp Wireless to resolve the issue.
- If your phone is within the 90-day warranty period, StandUp Wireless will help facilitate a manufacturer’s warranty replacement.
- If your phone is outside of the 90-day warranty period, you will need to work directly with the manufacturer for a warranty replacement.
TruConnect Lost, Stolen or Broken Replacement Policy
TruConnect serves the following states: Arizona, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Texas, Utah, Washington, West Virginia, and Wisconsin.
As a Lifeline/ACP service provider, TruConnect has a policy in place regarding the replacement of lost, stolen or broken devices. To help you understand the details of this policy, we have compiled information directly from the TruConnect website.
Lost, Stolen or Broken Devices
TruConnect clearly states that all risks of loss, damage, theft, or destruction of a customer’s device is borne by the customer. In the event that your device is lost, stolen or broken, it is important to contact TruConnect customer service immediately. You are responsible for usage charges incurred before notifying TruConnect of the loss or theft.
Once TruConnect is notified, your service will be suspended. However, the company does not offer any credit or refund for any account balance if you choose to terminate your service as a result of losing or having your device stolen.
Mobile Phone for the TruConnect Lifeline Program
If your application is accepted, TruConnect may, at its discretion, provide you with a free Lifeline Program phone. If you lose or damage this phone, you can contact TruConnect customer service to learn about replacement options and pricing. These phones are provided “as is” and without warranty.
However, if the phone is found to be defective within 90 days of first use and is returned to TruConnect within 10 days of the end of the 90-day period, TruConnect will send you a comparable replacement phone at its own cost, as long as the defect is not due to physical abuse or water damage (as determined by TruConnect). Due to availability, the same phone model may not be provided. Before sending in a defective phone, you must contact TruConnect customer service for the appropriate return address.
Additional Information
It is important to note that all customer devices are at risk of loss, damage, theft, or destruction. To avoid any additional charges, it is crucial to contact TruConnect customer service immediately in the event of a lost, stolen or broken device.
TruConnect also provides the option to purchase an upgraded phone through its customer service department. For any additional questions or concerns, customers are encouraged to reach out to TruConnect customer service for further assistance.
Steps to Take
If you have lost, stolen or broken your device, it is important to follow these steps to ensure a smooth replacement process:
- Contact TruConnect customer service immediately.
- Provide all necessary information related to the loss or theft of your device.
- Suspend your service to avoid further usage charges.
- Learn about replacement options and pricing by speaking with a TruConnect customer service representative.
- If the device is defective, return it within the designated timeframe to receive a replacement.
Tag Mobile Lost, Stolen or Broken Replacement Policy
The following are the steps you can take if you find yourself in such a situation with your Tag Mobile device.
Deactivate your phone through remote access
Most smartphones nowadays have a built-in feature known as the Kill switch. Using this, you can remotely deactivate your Tag Mobile phone. By doing this, you can make the phone useless for the person who has found or stolen it, as it cannot be reinstated. You can even wipe out your confidential data, which will prevent it from being stolen or misused. You can access some popular web portals that can be used to perform the action depending on the phone you have, which you can easily find online.
Inform your cell phone carrier
If you wish to avoid unauthorized use of your missing Tag Mobile phone, you can get its network service disconnect. You can do this by contacting Tag Mobile and requesting them to block the access to your phone, as they have both the legal authority and the means to do it. You can either use a friend’s phone to do it or visit their website by logging into your account.
Change your credentials
There are many mobile apps offering cloud services, which you can install to put your data on the Cloud. By doing this, you can access your data in the cloud using your phone just by entering the right username and password. However, few apps save your password and enter it automatically when you open the app. So, when your phone is stolen or lost, you can prevent the stranger from accessing your personal data on your phone by changing your cloud password as soon as possible. Moreover, the passwords for any other accounts, such as email, banking or social media should also be changed immediately.
Additional Information
While these steps can be used to minimize the damage, it would be better to take proactive measures to protect your phone from being lost or stolen physically. You can do this by activating an alarm app that rings at regular intervals, ensuring you don’t forget your Tag Mobile phone while traveling or moving around in open space.
Steps to take
- Enable remote access on your Tag Mobile device.
- Contact Tag Mobile and request to disconnect the network service for your missing phone.
- Change the passwords for all of your online accounts that are associated with your lost or stolen phone.
- Check for SIM change notifications if available.
- Take proactive measures such as using an alarm app to prevent losing your phone.
Genmobile (Boost Mobile) Lost, Stolen or Broken Replacement Policy
Purchasing a new phone is an investment, and the last thing you want is for it to be lost, stolen or broken. At Gen Mobile, we understand this and that’s why we have a comprehensive Lost, Stolen or Broken Replacement Policy to give you peace of mind and ensure you are protected.
7-Day Money Back Phone Guarantee
All new and pre-owned phones purchased on genmobile.com come with a 7-Day Money Back Guarantee, giving you the confidence to buy with ease. You have seven (7) days from the delivery date of your phone to return it for a repair, exchange, or full refund (minus S&H).
Please note that this policy does not cover any water damage, accidental physical damage caused by you, normal wear-and-tear, cosmetic, or aging damage to the phone while in your possession. If you need to repair, exchange, or return your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization (RMA) ticket. Make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed upon receipt of the phone.
30-Day Limited Warranty
All phones purchased on genmobile.com come with a 30-day limited warranty that covers any out-of-box defects. However, this warranty does not cover any water damage, accidental physical damage caused by you, normal wear-and-tear, cosmetic, or aging damage to the phone while in your possession.
You have thirty (30) days from the delivery date of your phone to return it to Gen Mobile for an exchange or repair. To repair or exchange your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization (RMA) ticket. Make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Gen Mobile reserves the right to exchange the equipment with a similar model of equal value, if the same model is not available.
Additional Information
In order to take advantage of Gen Mobile’s Lost, Stolen or Broken Replacement Policy, it is important to keep your phone in good condition and take all necessary precautions to protect it from loss, theft, or damage. This includes using a protective case, screen protector, and keeping a record of your ESN/IMEI number for easy reference in case of loss or theft.
Steps to Take
If you have lost or had your phone stolen, it is important to take the following steps:
- Report the loss or theft to the authorities, if applicable, in your state
- Contact Gen Mobile Customer Care at (833) 528-1380 to open a Return Merchandise Authorization (RMA) ticket and report the loss or theft
- Provide the necessary information to Gen Mobile, including your order number, ESN/IMEI number (if available), and phone number
- If applicable, purchase a replacement phone through Gen Mobile’s Lost, Stolen or Broken Replacement Policy.
In the event of a broken phone, follow these steps:
- Contact Gen Mobile Customer Care at (833) 528-1380 to open a Return Merchandise Authorization (RMA) ticket and report the damage
- Provide the necessary information to Gen Mobile, including your order number, ESN/IMEI number.
AirTalk Wireless Lost, Stolen or Broken Replacement Policy
According to AirTalk Wireless, all new phones purchased from their website come with a one-year manufacturer guarantee starting on the day of purchase. Additionally, a 60-day warranty from the date of purchase is added with every refurbished phone purchased from their website.
If your AirTalk mobile phone is lost, stolen, or broken, you can check to see if your product qualifies for a warranty replacement by following the RMA guidelines on their website. If the device qualifies, the manufacturer will, at their discretion, replace your damaged gadget with one that is functionally equivalent or cosmetically identical.
Coverage of Lost, Stolen or Broken Replacement Policy
The guarantee covers only flaws in materials or workmanship, such as bugs in software, dead pixels, unresponsive keys, or faults with cameras. The warranty does not cover damage-related issues (liquid damage, unintentional damage, scratches, broken screens, damaged housings), wear-and-tear, and age-related problems (diminishing battery life, coverage issues, software incompatibility with 3rd-party apps, etc.).
Make sure to include all the accessories when returning a malfunctioning product. The company will charge you for any missing parts if they are present.
Additional Information
In the event of lost, stolen, or broken phone, AirTalk Wireless cannot replace the device if it has physical or liquid damage because the warranty does not cover it. In this case, there are two options to replace or repair your phone:
- You can choose to get your phone insured by a third-party insurance provider. Review the specifics of their offer, as you should typically be able to acquire a replacement phone if your insurance policy covers it.
- Some manufacturers offer repair services for broken equipment (for a fee). Contact the device’s manufacturer to learn if this service is provided. The manufacturer’s 1-year guarantee covers only issues arising from regular use. The manufacturer will not reimburse you for any costs if your device was damaged, misused, lost, stolen, or broken.
Steps To Take
In the event that your AirTalk phone is lost, stolen, or broken and cannot be fixed, you have two options: replace it or upgrade it.
If you were pleased with your original handset, replacing it makes sense because all cellular providers, including AirTalk Wireless, only provide new phones of the same model or a comparable model with similar characteristics (as long as it was functioning perfectly, of course).
However, upgrading it may be preferable if you require more advanced functions. Upgraded phones typically come in the form of newer models with more sophisticated features.
It’s important to note that replacement phones are often free (or come with a small fee), whereas upgraded phones come with a price tag. You may be required to pay the full cost of the equipment, or it may be discounted.
NewPhone Wireless Lost, Stolen or Broken Replacement Policy
As a NewPhone Wireless customer, you have the benefit of a replacement policy for your mobile device. This policy applies in the event that your device is lost or stolen within the first fifteen (15) days from the date of delivery. The objective of this policy is to ensure that you, as a valued customer, are able to receive a replacement device in a prompt and seamless manner.
Additional Information
It is important to note that NewPhone Wireless may require additional information or documentation before processing a replacement for a lost or stolen device. The cost of the replacement device may vary depending on the make and model, and the customer may be responsible for paying the replacement fee.
If the device is found after the replacement has been processed, NewPhone Wireless will not accept returns or exchanges for the original device.
This policy applies to NewPhone Wireless customers in all states. If you have any questions or concerns about the Lost or Stolen Mobile Device Replacement Policy, please contact NewPhone Wireless Customer Support at +1 (855) 204-3667.
Steps to Take
If your mobile device is lost or stolen, take the following steps:
- Contact NewPhone Wireless Customer Support at +1 (855) 204-3667 as soon as possible.
- Provide the Customer Support representative with the make, model, and serial number of your device.
- Report the loss or theft to the relevant authorities and provide a copy of the police report to NewPhone Wireless.
- Wait for the NewPhone Wireless representative to process the replacement.
Cintex Wireless Lost, Stolen or Broken Replacement Policy
Cintex Wireless is dedicated to providing reliable wireless service to its subscribers, but it is not responsible for any lost, stolen, misused, or damaged Cintex Wireless Additional Minutes or Data Offering Plans. The company does not accept returns or provide refunds for any Cintex Wireless Additional Minutes or Data Offering Plans, except in cases where Cintex Wireless did not perform its duty of service.
Returns
If you have purchased a wireless handset directly from or received it from Cintex Wireless, you may be eligible for a full refund within 15 days of receipt. In order to return the complete handset, you must contact Cintex Wireless’s Customer Service at +1 (855) 655-3097 for instructions.
Cintex Wireless provides new and used handsets to subscribers and reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from Cintex Wireless include a 15-day warranty. If you experience a malfunction with your handset, please call Cintex Wireless’s Customer Service at +1 (855) 655-3097.
Lost, Stolen or Broken Equipment
If a Cintex Wireless subscriber loses or has their handset stolen, they are responsible for all charges incurred until Cintex Wireless is notified. To report a lost, stolen or broken wireless phone, please contact Cintex Wireless’s Customer Service at +1 (855) 655-3097. Upon receiving notice of the lost, stolen or broken phone, Cintex Wireless will suspend the account immediately. If the subscriber does not activate a new Cintex Wireless phone or notify the company that they have found their wireless phone within 15 days of the suspension of the account, the account will be deactivated and the subscriber will lose their Cintex Wireless phone number.
Additional Information
All purchases of Cintex Wireless Additional Minutes or Data Offering Plans are final and non-refundable. Monthly charges are also non-refundable. It is important for subscribers to keep their handsets secure and to promptly report any loss or theft to Cintex Wireless’s Customer Service.
Steps to Take
If you have lost, had stolen or broken your Cintex Wireless handset, follow these steps:
- Contact Cintex Wireless’s Customer Service at +1 (855) 655-3097 to report the lost, stolen or broken phone.
- Provide all necessary information to the customer service representative, including your account information and the details of the lost, stolen or broken phone.
- The Cintex Wireless account will be suspended immediately upon receiving the report.
- If you do not activate a new Cintex Wireless phone or notify the company that you have found your wireless phone within 15 days of the suspension of the account, the account will be deactivated and you will lose your Cintex Wireless phone number.
Cintex Wireless is available in several states in the US and provides reliable wireless service to its subscribers. If you have any questions about the lost, stolen or broken replacement policy, please contact Cintex Wireless’s Customer Service at +1 (855) 655-3097.
Access Wireless Lost, Stolen or Broken Replacement Policy
As an Access Wireless customer, it is important to take immediate action in the event of a lost or stolen mobile device. This policy provides you with the steps to take and additional information to ensure a smooth process.
Steps to Take in the Event of a Lost or Stolen Mobile Device
If your mobile device is lost or stolen, take the following steps:
- Contact Access Wireless Customer Care at 1-866-594-3644 as soon as possible.
- Provide the Customer Care representative with the make, model, and serial number of your device.
- Report the loss or theft to the relevant authorities and provide a copy of the police report to Access Wireless.
- Cooperate with Access Wireless if they choose to investigate the matter by providing facts, sworn statements, etc.
Additional Information
Please note that you may be responsible for usage charges before you notify Access Wireless of the alleged loss or theft. If you do not activate a new device or notify Access Wireless that you have found your device within 45 days of the suspension of your account, your account will be deactivated, and a charge equal to the balance in your account (which is not refundable) may be assessed. In addition, if applicable, you may lose your phone number.
This policy applies to Access Wireless customers in all states. If you have any questions or concerns about the Lost or Stolen Mobile Device Policy, please contact Access Wireless Customer Care at 1-866-594-3644.
True Wireless Lost, Stolen or Broken Replacement Policy
Lost, Stolen or Broken Equipment
At True Wireless, if your mobile phone is lost, stolen, or broken, you are responsible for charges incurred until you notify True by contacting customer service. Upon receiving notice, True will suspend your account. If you do not either activate a new True phone or notify them that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated and you will lose your True phone number. Call Customer Service at 833-733-8524 for further information.
Refunds or Exchanges
If within the first seven (7) days after receiving your mobile phone from True, you are not fully satisfied with the device or service, you may return the phone with the original box accessories that True provided to you, for a full refund of the amount you paid for the mobile phone. You must follow the Return Procedures specified in the terms and conditions. Once they receive the phone, they will issue a refund of the amount you paid for the phone.
Note: They will deduct from your refund, or refuse a refund, if the phone is damaged due to neglect, misuse, liquid damage, or non-standard wear and tear, missing parts or accessories, or if you have violated the terms and conditions in any other way. Shipping and handling charges are not refundable, and restocking fees may apply.
Additional Information
It is important to immediately report any loss, theft, or breakage of your mobile phone to True in order to avoid any unauthorized charges and to protect your account information.
Steps to Take
- Contact True Wireless customer service at 833-733-8524 to report the loss, theft, or breakage of your mobile phone.
- Follow the procedures for returning the phone for a refund or exchange, if applicable.
- Consider purchasing insurance or a protection plan to cover any future incidents of loss, theft, or breakage of your mobile phone.
This policy is applicable to customers in all states.
Assist Wireless Lost, Stolen or Broken Replacement Policy
In the event that an Assist Wireless subscriber’s phone is lost, stolen, or broken, it is important to take the appropriate steps to protect yourself from any unauthorized charges and to quickly receive a replacement phone. In this article, we will outline the policy for lost, stolen, or broken phones and provide you with the steps you need to take to get a replacement phone.
Reporting a Lost or Stolen Phone
If you lose your phone or if it is stolen, it is important to report it to Assist Wireless as soon as possible. Reporting a lost or stolen phone helps to protect you from any unauthorized charges and to quickly receive a replacement phone.
To report a lost or stolen phone, contact Assist Wireless customer service at 1-855-EZ-ASSIST (1-855-392-7747). Upon receiving notice of the lost or stolen phone, Assist Wireless will immediately suspend your account.
It is important to note that the subscriber is responsible for all charges incurred until Assist Wireless is notified of the lost or stolen wireless phone.
Replacing a Lost, Stolen or Broken Phone
If you need a replacement phone after reporting your lost or stolen phone to Assist Wireless, you have two options. Within 14 days of the suspension of the account, you can either activate a new Assist Wireless phone or notify Assist Wireless that you have found your wireless phone.
If you do not activate a new Assist Wireless phone or notify them of your found phone within 14 days, the account will be reactivated unless you contact Assist Wireless for disconnection. If your phone is broken, you can contact Assist Wireless to receive a replacement phone. The process for replacing a broken phone will depend on the specific circumstances of your case and the warranty or insurance coverage that you have for your phone.
Additional Information
It is important to keep your phone safe and secure, and to report any lost, stolen, or broken phones to Assist Wireless as soon as possible. If you have any questions about the Assist Wireless Lost, Stolen or Broken Replacement Policy, please contact Assist Wireless customer service at 1-855-EZ-ASSIST (1-855-392-7747).
Steps to Take
- Report a lost or stolen phone to Assist Wireless customer service by calling 1-855-EZ-ASSIST (1-855-392-7747).
- Within 14 days of the suspension of the account, activate a new Assist Wireless phone or notify Assist Wireless that you have found your wireless phone.
- If your phone is broken, contact Assist Wireless to receive a replacement phone.
- If you have any questions about the Assist Wireless Lost, Stolen or Broken Replacement Policy, contact Assist Wireless customer service at 1-855-EZ-ASSIST (1-855-392-7747).
Infiniti Mobile Lost, Stolen or Broken Replacement Policy
If you have lost or had your Infiniti mobile phone stolen or broken, you may be eligible for a replacement phone or purchase a new one. To take advantage of this policy, you can follow the steps outlined below:
Additional Information
- You will always have access to FREE service, FREE emergency calls, and UNLIMITED text every month.
- Additional Talk and Data can be purchased at affordable rates.
By following these steps, you can ensure that you remain connected even after losing or having your phone stolen or broken. Infiniti’s goal is to keep its customers connected, and this policy helps to achieve that objective.
Steps to Take
- Call the Infiniti Customer Service at 1-214-323-8000.
- Choose from the available options to continue using your Lifeline benefit from a smartphone.
- Activate a new phone as soon as possible. Federal regulations require Infiniti to cancel service to inactive accounts after 30 days.
What to do if your Free Government Phone is lost, stolen or broken:
The Conclusion
Losing or breaking a lifeline phone can be a challenging situation, especially if you depend on it for emergency situations. In this article, we have provided the most up to date comprehensive guide on the steps you should take if you find yourself in such a predicament in 2023.
Contact your Lifeline Provider
The first step you should take if you lose, steal, or break your lifeline phone is to contact your lifeline provider. This is the quickest and most straightforward method of reporting the issue. Your provider will guide you through the process of getting a replacement phone and will provide you with the necessary information you need.
Report the Loss to the Authorities
If your phone was stolen, it’s important to report the theft to the authorities. This will help in the event that the phone is recovered or if you need to file an insurance claim. In some states, reporting the theft to the police is a requirement for getting a replacement phone from your lifeline provider.
Replace your Phone
Depending on your lifeline provider, you may be able to get a replacement phone immediately, or you may have to wait for a new phone to be shipped to you. Your provider will provide you with the necessary information on how to get a replacement phone, including any forms that need to be filled out, and any documentation required.
Take Preventive Measures
Once you have a replacement phone, it’s important to take steps to protect it from being lost, stolen, or broken. This may include using a phone case, keeping it in a secure place, and being careful when handling it.
Additional Information
If you find yourself in a situation where your lifeline phone is lost, stolen, or broken, it’s important to remain calm and follow the steps outlined by your provider. If you have any questions or need further assistance, you can contact customer support.
In conclusion, losing or breaking a lifeline phone can be a distressing experience, but with the right resources and information, you can get a replacement phone and get back to relying on your lifeline phone as a critical tool for staying connected and safe.